Return & Refund Policy

1. Cancellation

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, ECT reserves the absolute right to cancel all past, pending and future orders without any liability. ECT also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, ECT reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

 

2. Return, Replacement and Refund

All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy.

However no Products will be accepted by the Seller if:

(a) the Products have been damaged by the User

(b) if there is a change in the quality, quantity or other characteristics of the Product

(c) if as per the Seller the product returned is not the Product that was delivered

(d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.

In case of Returns/Exchange:

  1. Return/Exchange should be initiated within 30 days of order delivery.
  2. We offer a free of cost Exchange of size in case of any issues with fitment.
  3. The tags on the product should be intact.
  4. The product should be unwashed, unused and in an undamaged condition.

The item needs to be returned along with the original packaging.

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